We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Grokitas's avatar
Grokitas
Explorer | Level 3
2 years ago

Dropbox for MacOS is now ready

I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, b...
Desktop
Install
Mac
Notifications
mike15gp's avatar
mike15gp
Explorer | Level 4

I too have been dealing with this for months.  These things I know: 1 - hover over DB menu bar says "up to date 174.4.5852; 2 - if I look into my Library/Application Support/Dropbox I see the dropbox.app which is 174.4.5852; and I also see a folder DropboxMacUpdate, which includes logs that I cannot read, other than the file date (today); 3 - if I look at Library/Dropbox I see an app DropboxMacUpdate.app; 4 - if I look at my Applications folder in Finder, I see Dropbox.app which is 173.4.6706 and says last opened today.

These things I do not know: 1 - How to get the badge saying "Dropbox for macOS is now ready.  Update Dropbox to use on the latest version of macOS. Get started." to go away.  I have gone through the process many times.  I have restarted my computer many times, and the badge never goes away.

I have an iMac 2021 M1 16 GB Ram 1 TB storage MacOS Ventura 13.4.  My Dropbox seems to work fine, but I am frustrated that this issue still persists. I suppose I could move everything to my 2 TB iCloud account.

mike15gp's avatar
mike15gp
Explorer | Level 4
2 years ago

I must amend this.  I ran the update one more time, and now in my Applications folder, the Dropbox version is the current one, 174.4.5852.  The badge is still there on the DB icon in my menu bar.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey mike15gp & ronj1, could I send you an email, in order for us to have a closer look into this, please? 

    • ronj1's avatar
      ronj1
      Explorer | Level 4
      2 years ago

      Hi Megan,

      Absolutely and I would appreciate it.

      Thanks & Kind Regards

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Just sent you an email ronj1! Thank you.

    • mike15gp's avatar
      mike15gp
      Explorer | Level 4
      2 years ago

      Yes; I would like to get this resolved.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Gotcha mike15gp.

         

        You've got an email, see you there!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!