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Grokitas's avatar
Grokitas
Explorer | Level 3
2 years ago

Dropbox for MacOS is now ready

I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, b...
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Gary12's avatar
Gary12
New member | Level 2

Hello, I have tried to update dropbox on my MacBook Pro (Ventura 13.2.1) 4 times now as advised in recent email from dropbox. Despite going through this process, receiving and entering my security code and selecting the basic version, my dropbox folder has not moved from favourites to locations in finder. The dropbox icon is still showing the notification icon and when I open it, it still says " Dropbox for Mac OS is now ready" So it appears that the update has not happened.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Gary12, thanks for posting here today! 

 

Can I send you an email, in order for us to have a closer look into this?

 

Let me know, and we'll take it from there!

  • Gary12's avatar
    Gary12
    New member | Level 2
    2 years ago

    Hi Megan,

    Thanks for your reply. 

    My email should be on my account as I prefer not to post it on here.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Gary12! I just messaged you to the email address that’s tied to your Community profile here. 

       

      When possible, please reply back to it.

      • anonymous's avatar
        anonymous
        2 years ago

        Here's an update on my situation.

        To recap: There are 2 user accounts on my wife's iMac. Let's call them D and B. For user B, Dropbox was working fine. It worked okay for user D except for a persistent badge advising her to "upgrade" her Dropbox installation (move the Dropbox folder to CloudStorage, even though it was already there).

        Dropbox Support contacted me and had me try various things to no avail. Then they had me remove a fileproviderctl property from D's Dropbox folder. No change. For good measure, they had me remove it from B's folder as well. And just like that, Dropbox would not even start for user B. It's been like that for a week. In that time, I've been unable to sync passwords because Dropbox is broken.

        A few days ago, Dropbox said that beta v170 would fix the problem. Today, v170 showed up. The good news: D's upgrade badge is finally gone.

        The bad news: B still cannot run Dropbox.

        What started as an annoyance is now (for the past week) a total breakage.

        From a developer perspective, I find it surprising that a change to user B's Dropbox folder would be expected to have an effect on user D.

        Dropbox should be able to do better than this.

         

        FINAL UPDATE:

        To resolve user B's problem, Dropbox had me do an advanced reinstall which achieved the desired result. As of now, both users have functional Dropbox installations.

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