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Forum Discussion

Grokitas's avatar
Grokitas
Explorer | Level 3
2 years ago

Dropbox for MacOS is now ready

I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, b...
Desktop
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Mac
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Gary12's avatar
Gary12
New member | Level 2
2 years ago

Hello, I have tried to update dropbox on my MacBook Pro (Ventura 13.2.1) 4 times now as advised in recent email from dropbox. Despite going through this process, receiving and entering my security code and selecting the basic version, my dropbox folder has not moved from favourites to locations in finder. The dropbox icon is still showing the notification icon and when I open it, it still says " Dropbox for Mac OS is now ready" So it appears that the update has not happened.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Gary12, thanks for posting here today! 

     

    Can I send you an email, in order for us to have a closer look into this?

     

    Let me know, and we'll take it from there!

    • Gary12's avatar
      Gary12
      New member | Level 2
      2 years ago

      Hi Megan,

      Thanks for your reply. 

      My email should be on my account as I prefer not to post it on here.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Gary12! I just messaged you to the email address that’s tied to your Community profile here. 

         

        When possible, please reply back to it.

  • tandiary's avatar
    tandiary
    New member | Level 2
    2 years ago

    I am facing the same issues despite of trying the steps many many times.

     

    This is definitely a bug and Dropbox should fix it!

     

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