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Forum Discussion

Grokitas's avatar
Grokitas
Explorer | Level 3
2 years ago

Dropbox for MacOS is now ready

I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, b...
Desktop
Install
Mac
Notifications
grantbarrett's avatar
grantbarrett
Explorer | Level 4

For a couple of weeks, Dropbox has had a a red (1) in the menu bar icon and an alert in the dropdown titled "Dropbox for macOS is now ready." Under that it says, "Update Dropbox to use it on the latest version of macOS. Get started." However, the app is updated to the latest version available for download, 162.4.5419 for Apple silicon on macOS 13.0.1. 

 

Am I reading this correctly? Is it telling me there's a new version of Dropbox to download? As that is how I am interpreting it, I've clicked "Get started" and followed the steps, but the message still appeared. Since that didn't change anything, I then uninstalled Dropbox and all settings I could find and reinstalled from a newly downloaded Dropbox installer. That didn't solve it either. Do you have other suggestions? 

 

Thanks for the help.

 

cicelyalaska's avatar
cicelyalaska
Explorer | Level 3
2 years ago

No matter how many times I try to download the new Mac update, it always pops back up in my notifications. To try to solve it, I've done what seemed to work for another user--gave full access in the Privacy settings for Dropbox, and then restarted. Still having the same issue. I get the notification in the Task Bar to update, I click and it says it will take 55 minutes, it closes Dropbox and asks me to log in and resync, and then the notification in the Task Bar shows up all over again.

 

Anyone know what's going on?

  • SamPT's avatar
    SamPT
    Helpful | Level 7
    2 years ago

    I am facing this problem since last 2-3 months, and I have raised this issue to dropbox as well.

    On this forum some once from Dropbox will ask you to contact via email, and once you contact them via email, they will reply saying that " back end team is working on it" and they are not sure when they will be able to resolve the issue.

     

    Pathetic service by DROPBOX, and useless developers of DROPBOX do not know how to solve the issue, 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for letting us know about this, cicelyalaska.

     

    Can we reach out to you via email, so we can look into this internally?

    • cicelyalaska's avatar
      cicelyalaska
      Explorer | Level 3
      2 years ago

      Sure. Thanks!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi cicelyalaska, I've sent you an email, please could you reply to it as soon as possible!

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