We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Grokitas
2 years agoExplorer | Level 3
Dropbox for MacOS is now ready
I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, b...
sixstringbuzz
2 years agoHelpful | Level 6
Today, I got the notification on my Mac Dropbox app (Mac OS 13.2) that "Dropbox for macOS is now ready" with a Get Started link to update Dropbox. Clicking on that link took me to the update dialog that told me about the new app, with the new file location, etc. Going through all the update steps seemed to update the app and I had to sign in again, but no movement of files have taken place. My Dropbox files are still in User > Dropbox, not in the Cloud Storage folder (which doesn't even exist). I tried the update a few times with the same behavior each time. My Mac Dropbox app is on 166.4.2920, and I still have the notification to update.
It seems as if the download of the newest version is not happening. Anyone else experience this or know how to force the update to the newest version? What am I missing?
- Walter2 years agoDropbox Staff
Hi sixstringbuzz, sorry to hear you're having issues with this.
Can you please clarify if you've given Dropbox full disk access as outlined here?
Also, did you reboot your computer since you first noticed this at all?
Let me know and we'll take it from there.
- sixstringbuzz2 years agoHelpful | Level 6
Hello Walter,
Thank you for the reply. I confirmed that Dropbox did already have Full Disk Access. There is no Dropbox item in my Accessibility settings, however. On my OS 13.2 Accessibility settings, I have sections for Vision, Hearing, Motor and General, and none have Dropbox as an item under them.
After confirming these settings, I restarted my machine and clicked through the upgrade process again, initiated by the banner notification in my Dropbox App, and that worked! The Dropbox folder has moved to Cloud Storage and everything appears to be in the new Dropbox configuration.
Thank you for your help!
- Walter2 years agoDropbox Staff
Glad to see it's sorted now and thanks for keeping me in the loop too sixstringbuzz
See you around the Community and take care!
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!