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Forum Discussion

Grokitas's avatar
Grokitas
Explorer | Level 3
2 years ago

Dropbox for MacOS is now ready

I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, b...
Desktop
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Mac
Notifications
grantbarrett's avatar
grantbarrett
Explorer | Level 4

For a couple of weeks, Dropbox has had a a red (1) in the menu bar icon and an alert in the dropdown titled "Dropbox for macOS is now ready." Under that it says, "Update Dropbox to use it on the latest version of macOS. Get started." However, the app is updated to the latest version available for download, 162.4.5419 for Apple silicon on macOS 13.0.1. 

 

Am I reading this correctly? Is it telling me there's a new version of Dropbox to download? As that is how I am interpreting it, I've clicked "Get started" and followed the steps, but the message still appeared. Since that didn't change anything, I then uninstalled Dropbox and all settings I could find and reinstalled from a newly downloaded Dropbox installer. That didn't solve it either. Do you have other suggestions? 

 

Thanks for the help.

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi grantbarrett, thanks for bringing this to our attention.

 

Just for clarification, after reinstalling the Dropbox desktop application, are you still getting the notification in the menu bar?

 

This will help me to assist further!

  • grantbarrett's avatar
    grantbarrett
    Explorer | Level 4
    2 years ago

    Yes, exactly: after reinstalling the Dropbox application I am still getting the notification. I have tried reinstalling both by following the "Get started" steps and by downloading a fresh installer from the Dropbox website. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi grantbarrett, happy Monday! 

       

      It might sound trivial, but have you tried restarting your device, then starting all over once the device is up and running? 

      • SamPT's avatar
        SamPT
        Helpful | Level 7
        2 years ago

        have done everything.

        Don't give excuses.

        I think this issue is beyond your area of expertise.

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