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Forum Discussion
Dropbox for MacOS is now ready
I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, b...
For a couple of weeks, Dropbox has had a a red (1) in the menu bar icon and an alert in the dropdown titled "Dropbox for macOS is now ready." Under that it says, "Update Dropbox to use it on the latest version of macOS. Get started." However, the app is updated to the latest version available for download, 162.4.5419 for Apple silicon on macOS 13.0.1.
Am I reading this correctly? Is it telling me there's a new version of Dropbox to download? As that is how I am interpreting it, I've clicked "Get started" and followed the steps, but the message still appeared. Since that didn't change anything, I then uninstalled Dropbox and all settings I could find and reinstalled from a newly downloaded Dropbox installer. That didn't solve it either. Do you have other suggestions?
Thanks for the help.
don't update, as after this update dropbox will behave in a funny way, and dropbox staff will blame on apple OS
Basically there is compatibility issue between dropbox software and apples new macOS Ventura, and dropbox does not have any clue how to fix it.
- Jay
Dropbox Staff
Hi grantbarrett, thanks for bringing this to our attention.
Just for clarification, after reinstalling the Dropbox desktop application, are you still getting the notification in the menu bar?
This will help me to assist further!
Yes, exactly: after reinstalling the Dropbox application I am still getting the notification. I have tried reinstalling both by following the "Get started" steps and by downloading a fresh installer from the Dropbox website.
- Megan
Hi grantbarrett, happy Monday!
It might sound trivial, but have you tried restarting your device, then starting all over once the device is up and running?
No matter how many times I try to download the new Mac update, it always pops back up in my notifications. To try to solve it, I've done what seemed to work for another user--gave full access in the Privacy settings for Dropbox, and then restarted. Still having the same issue. I get the notification in the Task Bar to update, I click and it says it will take 55 minutes, it closes Dropbox and asks me to log in and resync, and then the notification in the Task Bar shows up all over again.
Anyone know what's going on?
I am facing this problem since last 2-3 months, and I have raised this issue to dropbox as well.
On this forum some once from Dropbox will ask you to contact via email, and once you contact them via email, they will reply saying that " back end team is working on it" and they are not sure when they will be able to resolve the issue.
Pathetic service by DROPBOX, and useless developers of DROPBOX do not know how to solve the issue,
- Hannah
Thanks for letting us know about this, cicelyalaska.
Can we reach out to you via email, so we can look into this internally?
Sure. Thanks!
I've received notifications on my iMac and MacBook that I should update to the latest version.
The Macbook Air is fine and I now see Dropbox has moved to Locations BUT, although on the iMac it goes through the process of syncing files and telling me it take around 3 hours to move the files, after 3 attempts nothing happens.
The dialogue boxes indicates some activity for around 10 mins then it disappears with no notifications. Nothing is moved and the Dropbox icon shows an update is still required.Dropbox is still under favourites.
I'm on v169.4.5684
Ventura 13.2.1
Thanks in advance- Nancy
Thanks for posting on the forum, mw-blb.
Just to make sure I understand correctly, did you receive the "Dropbox for macOS is now ready" notification on your iMac, but the update failed and you still see this notification on your end?
Let me know, and we can take it from there.
Yes, exactly that. It syncs the files and when I start the process it seems OK but then the dialogue box closes (after about 10 mins) and nothing more
I can't update. Dropbox asks me to update. But when I try it, it redirects me to the beginning of the process after login. Any idea, mates?
- Hannah
Hey matovsky, thanks for bringing this to our attention.
Can you please clarify if the update actually takes place, when you go through the process, and it's just the notification that doesn't go away?
If you click on your Dropbox icon, then on your initials/profile pic, then on "Preferences" and then on "Sync", what is the location of your Dropbox folder?
Let me know and we'll go from there.
- Hannah
Thanks for the update, matovsky. Can we send you an email, so we can investigate this further?
Sure.
Hello,
I was under the impression that I had been using the Plus plan, but I noticed recently that my account had been downgraded. Upon checking my Apple account subscription, it appears that my payment has been processed; however, my account seems to be operating on the free version. Furthermore, when I attempt to upgrade again via my PC browser, I encounter the error displayed in the attached image.
Can someone please help me resolve this issue?
Best,
