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Forum Discussion
Dropbox for MacOS is now ready
I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, b...
Jay
Dropbox Staff
Dropbox StaffHi Grokitas, thanks for bringing this to our attention.
Could you try clicking the various sections of the desktop app, such as Sync history and so on, and ensure that no yellow notifications appear there?
Keep me updated with any progress!
I have the same problem on macOS Ventura 13.0.1.
The Icon in the menu bar of the OS displays a new Notification. In the dropdown, there is a message "Dropbox for MacOS is now ready. Update Dropbox to use it on the latest version of macOS." This is already weird because I have already installed the latest version of dropbox. (161.4.4923)
After clicking on "Getting Started" below this message a new window opens. The first dialog tells me that the dropbox folder and files will be moved to a new secure location on this Mac. Hovering the "secure location" displays the location. After continuing and clicking on "Start" on the second dialog dropbox is going to restart.
After restarting the "secure location" does not exist (dropbox still using the old directory) and there is no "new shortcut in the Finder sidebar". The Notification on the icon in the OS menu bar is still there.
I am repeatedly getting this pop up, and I've repeatedly followed the steps the installer gives me, and have restarted numerous times, but the prompt returns immediately again, and is almost permanently on my screen.
I am not clear from this forum what actually resolved the issue for others. Can someone please help?
Here are the steps I'm doing:
PoP up appears (Dropbox for macOS is now ready...")
Click the pop up (no response in this latest attempt, so I try a different way)
Going to the menu bar at the top of my Mac, click on the dropbox icon (with the orange 1 notification over it)
Click on the link to take action
"The latest version of Dropbox for macOS is now ready" (I know! Already installed, but I'll try again)
Click on Continue
"After the move, we'll confirm that your files are safe" (I click on start)
Box refreshes, icon on bottom left shows syncing progress
Sign in prompt, sign in again
"Well done! Dropbox is installled" (I don't believe you)
I click next
"Choose how to sync your files" (I choose make files local, I click "continue with basic")
Various prompts start appearing to back up external drives, I choose "Don't ask me again" and "Not now" (I'd like not ever, but I assume both of those together mean that)
"Want to keep your Mac backed up?" (no I don't, so I deselect all 3 folders, and now "Set up" is greyed out (IS THIS THE PROBLEM?), so all I can choose is "Not right now" so I select that
"Continue without backing up Mac?" (yes, I just said that, I select "Continue to Dropbox")
Finder appears, dropbox is there, but it appears to have the same path it always had, not sure if that's a problem
....and hooray, my notification area still says "Dropbox for macOS is now ready" and the menu bar icon still has an orange 1....
I'm not going to restart again
Can someone please help, this is driving me a bit nuts.
- Megan
Hi cantado, thanks for posting here!
It might sound trivial, but have you tried re-starting your device at all, and then following the same steps?
Also, feel free to attach some screenshots in your next reply, in order for me to get the visual too.
Thanks a bunch!
Hi Megan,
Sometimes the trivial solutions are the best. Restarting the device and following the steps solve the notification problem. The "secure location" is created and I have the new shortcut in the Finder sidebar.
Thanks a lot.
- Walter
Hi all, thank you for your reports.
If you're still having issues with this, would it be OK if we reach out via email to have a further look internally at this point?
Further to this i see the usual Green ticks vanishes and so does the Blue sync buttons vanishes in the new setup
Whenever a file is updated in the folder i see a cloud icon on the folder only when i click the cloud icon vanishes indicating the folder is updated. Does this mean that auto sync has stopped in drop box?
