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Forum Discussion
clarkxgriswold
2 years agoExplorer | Level 3
Dropbox Desktop App won't connect (Apple Silicone M1)
Hi there,
I did get a new MacBook Pro with a Silicone M1 Pro chip the other day. The new MacBook is running OS Ventura 13.1 Used my last time machine backup to migrate my data from the old Mac...
- 2 years ago
Hi clarkxgriswold, one more thing I'd like for us to try is an advanced re-install.
Thank you for your patience, and don't hesitate to let me know if this gets things going or not.
clarkxgriswold
Explorer | Level 3
Hi Hannah,
sorry for not includind that basic information in my post above.
I did have several restarts, emptied caches etc. the whole nine yards basically...
They did not help.
Thank you.
Megan
2 years agoDropbox Staff
Hi clarkxgriswold, can you follow the steps Walter mentioned here?
- clarkxgriswold2 years agoExplorer | Level 3
Hi Megan
Hi Megan,
sadly the same result as above. No solution to my connection issues.
Here's what I did:- I did follow Walter's steps.
- I was asked to reinstall the app after starting it from my Applications folder.
- After installing and logging in to my account on my Macbook, the app said that 3 devices were already connected to it (iPhone/iPad/this Macbook). So I did remove the MacBook (old device ID I guess) in favor for the newly detected MacBook device ID.
- I once again ran into the connection issue. Here's the German screenshot and its translation. Plus the .txt-file containing information for the Dropbox support.
Dropbox could not be started.
This may be a temporary error. Please restart Dropbox.
If you need more information, please click the help button.
If the problem persists, please contact Dropbox Support with the following information:
.txt-file:
bn.BUILD_KEY: Dropbox
bn.VERSION: 164.4.7914
bn.constants.WINDOWS_SHELL_EXT_VERSION: 58
bn.is_frozen: True
machine_id: b6cd7fdd-7975-5ed8-84d8-730aa5fd3f27
pid: 821
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='Martin', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Martin Liebl', pw_dir='/Users/Martin', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Martin', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Martin Liebl', pw_dir='/Users/Martin', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Martin'
appdata: '/Users/Martin/.dropbox/instance1'
real_path='/Users/Martin/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/Martin/Library/CloudStorage/Dropbox'
real_path='/Users/Martin/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/ln/645zkb656hs_j6n40g7l_kr80000gn/T'
real_path='/private/var/folders/ln/645zkb656hs_j6n40g7l_kr80000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 807, in wrapper
File "dropbox/client/main.pyc", line 6259, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 306, in _wrapped
File "dropbox/client/main.pyc", line 5801, in _init_components_for_account
File "dropbox/client/main.pyc", line 5725, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 225, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 245, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 190, in __init__
File "dropbox/fs_api/lifecycle.pyc", line 192, in __init__
File "dropbox/fs_api/lifecycle.pyc", line 206, in _create_thin_client
File "dropbox/fs_api/fs_api_adapter.pyc", line 50, in __init__
File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"- Megan2 years agoDropbox Staff
Hi clarkxgriswold, one more thing I'd like for us to try is an advanced re-install.
Thank you for your patience, and don't hesitate to let me know if this gets things going or not.
- clarkxgriswold2 years agoExplorer | Level 3
Hi Megan .
Got it running, finally. Thank you!
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