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Simran97's avatar
Simran97
Helpful | Level 6
2 years ago

Dropbox desktop app not logging in - MacBook

I recently joined Dropbox and am able to use the web version without any problem However, the desktop app doesn't seem to be working on my MacBook at all. It keeps trying to log in, and the loadin...
Account Access
Desktop
Mac
  • Simran97's avatar
    Simran97
    12 months ago

    Hi Andrea, 

     

    I have figured out on how to resolve this issue and the app now seems to be working fine on my laptop.
    All you would have to do is
    1. Uninstall your Dropbox application
    2. Ask your Admin to remove your account from the business team and transfer all your files to their account.
    3. Once that is done, let them have you added back to the team. You would get an email saying the person has invited you to a folder on dropbox.
    4. Download the app through the steps that it take you through.

    Let me know if this worked for you as well.

Simran97's avatar
Simran97
Helpful | Level 6

Hi Jay, 

Thankyou for getting back to me. 

I have just purchased a new MacBook and at the moment do not have any VPN, or security software. 

I have tried reinstalling the software with an offline downloader link as well, and it still has the same problem. 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Simran97, if you click on the Dropbox icon, then on the gear icon, then on "preferences", and then go to the "account" tab, are you able to sign in from there?

  • Simran97's avatar
    Simran97
    Helpful | Level 6
    2 years ago

     

    Hi Hannah, 


    Not able to sign in from there too. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi from me as well, Simran97!

       

      Just to clarify, did you also try Jay’s suggestion above, and performed an advanced reinstall?

      • Simran97's avatar
        Simran97
        Helpful | Level 6
        2 years ago

        Hi Nancy, 


        I have tried to follow the instructions in the link for advanced resinstall, however, I am not sure I got it right. 
        I am not much of a tech savvy and I was not able to follow the steps for the terminal application. 
        Is there anyway someone from the team could support me via team viewer? 

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