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Forum Discussion

R2more's avatar
R2more
Helpful | Level 5
7 years ago

Dropbox crashing on Android

For about a week now, Dropbox is crashing on my Android 5.1 phone (Kernel 3.10.65+).  Latest version of Dropbox I have installed is v.114.2.12   I cleared app and phone cache, uninstalled, reinstall...
Android
Error Messages
Mobile
Setting up the apps
  • Jane's avatar
    Jane
    7 years ago
    Thanks for reporting Carlo (mcharlie)! I’m currently gathering all cases through our Official Support channel, so I’ve made sure to create a ticket on our system on your behalf. You may have a look at your inbox at your earliest convenience & I’ll do my best to follow-up with you asap. Thanks again!  
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey R2more, I appreciate it that you tried working on this issue on your end & thanks for letting us know of the steps you’ve already followed!
 
As this seems to pertain specifically to this device, let me have a closer look on your setup through our Official channel. In order to investigate having all our tools available, I’ve made sure to reach out to you directly via email on my end. 
 
Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks for reaching out on our Community & I’ll be awaiting your next reply!
  • DC78's avatar
    DC78
    Explorer | Level 3
    7 years ago

    Hi, I am experiecind teh same issue.

    Android 5.1 phone (Kernel 3.10.65+)

    I tried also to disinstalla and reinstall.

    The issue is persisiting.

    BR

    diego

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Thanks for posting us here on this behavior Diego (DC78) & trying to work on this issue on your end! 
       
      As I’d like to help you on the matter as much as possible & expedite resolution a bit, I’ve made sure to create a support ticket on our system gathering all the info you’ve included on this post. 
       
      Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks again!
      • DC78's avatar
        DC78
        Explorer | Level 3
        7 years ago

        Hi Jane,

        Thansk in advance for your support, much appreciated.

        You should have received my reply to your email.

        BR

        Diego

    • mcharlie's avatar
      mcharlie
      Explorer | Level 4
      7 years ago

      Hi, same issue here

      Android 5.1 (Kernel 3.10.65) Huawei LUA-L21

      Dropbox 116.2.4 updated 9/10/18

      after the update, continuously crashing (and staying in backgroud but crashing again if selected)

      I also tried to reinstall and clearing cache/data, no way.

      Thx, carlo

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Thanks for reporting Carlo (mcharlie)! I’m currently gathering all cases through our Official Support channel, so I’ve made sure to create a ticket on our system on your behalf. You may have a look at your inbox at your earliest convenience & I’ll do my best to follow-up with you asap. Thanks again!  
    • Alerod's avatar
      Alerod
      New member | Level 2
      7 years ago
      Muy Dropbox app forma Android keeps crashing al the time. It gets closed a few seconds after I open it. I hace tried to uninstall and install again. It did not help.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Hey there Alerod - I moved your post here since we're getting such reports from some users lately and wanted to keep things neat and under one thread. 

        Can you please let me know if I may reach out directly to the email address you use for your forum's profile so we can have a more in depth look together with all of our tools available? 

        Let me know and we'll take it from there. 

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