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Forum Discussion
LisaM1
6 years agoHelpful | Level 5
Dropbox causing Mac desktop to freeze or slow down
Does anyone else get major slow down or freezing with rainbow wheels when dropbox is installed on Mac desktop using Mohave 10.14.3?
- 6 years agoSorry to hear that, LisaM1 , I’ve removed the previous post as the solution.At first, please note that Dropbox offers tech support over the phone for Business teams on Advanced/Enterprise plans. If you're not subscribed to those plans, you can contact us directly by submitting a ticket.You can find more info about the support options and expected response times for your plan here. If you’re not sure which plan you’re currently under, you can find out by going to your Plan tab.In any case, I understand how important this if for you, so I was able to locate your open request from my end and can see that a colleague has already replied to you via email. Please check your inbox for their latest message and don’t hesitate to get back to them with any further questions you may have regarding this.In the meantime, if there is anything else I can help with, please let me know. Thanks in advance!
Lusil
6 years agoDropbox Staff
Sorry to hear that, LisaM1.
Additional to what Mark suggests, if you’re experiencing a slow-down on your computer and you’re seeing high CPU/RAM usage, check out this article for some suggestions on how to tackle it.
If you’re still experiencing some trouble, don’t hesitate to get back to us. Let us know of any updates!
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