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Forum Discussion

Alex_P's avatar
Alex_P
Explorer | Level 3
3 years ago

Dropbox Capture doesn't open

Hi all, I've just recently tried to install Dropbox Capture to replace my Loom account, but after installing the app, I do not have the icon in my menu bar, and I cannot find how to record any vid...
Dropbox Capture
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  • YoucefDropbox's avatar
    YoucefDropbox
    3 years ago

    Hi everyone!

    Just letting you know that this bug was fixed. So sorry about it again. You can download and install the app from https://www.dropbox.com/capture and it should show up properly on the tray!

    Thank you for your patience 🙏🏽

Alex_P's avatar
Alex_P
Explorer | Level 3

Hi Megan,

Thank you for writing back.

I have tried uninstalling and reinstalling, to no result. I have MacOS Monterey 12.5 installed.

Let me know if there's anything else you'd like me to try.

Cheers!

gloriaxiawei's avatar
gloriaxiawei
Explorer | Level 4
3 years ago

I have the exact same issue. Tried uninstall and reinstall. Also MacOS Monterey 12.5. I was never prompted to sign in to my dropbox account. When I clicked on the app, it didn't do anything. However, it must be open because it won't let me remove it. I had to restart the computer in order to remove it and reinstall it. It still won't work.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey guys, happy Friday to both of you!

     

    Can you try connecting to a different WiFi or using cellular data, is possible? 

     

    Also, do you have any antivirus / security settings installed on your machine, by any chance? If you do, can you try disabling them temporarily, see if it does the trick? 

    • gloriaxiawei's avatar
      gloriaxiawei
      Explorer | Level 4
      3 years ago

      Hi Megan, I tried connecting to cellular service and still no luck. I'm about to try shut down all programs and try to open dropbox capture and see if it works. I will be back with results shortly.

      • gloriaxiawei's avatar
        gloriaxiawei
        Explorer | Level 4
        3 years ago

        Shut down all programs and tried, still no luck. It works fine on my PC! Thank you.

    • Alex_P's avatar
      Alex_P
      Explorer | Level 3
      3 years ago

      Hi Megan,

       

      I've tried disabling antivirus and firewalls, changing wi-fi but no luck on my side. I can see the process starting in the Activity Monitor, but it doesn't appear in my menu bar.

      • d3lee3's avatar
        d3lee3
        New member | Level 2
        3 years ago

        I am having the same issue. macOS Monterey version 12.5 

         

        M1 Max chip 

         

        In "Activity Monitor", it is showing up as "Intel." The process is running but nothing on the menu bar. 

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