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AnnieX's avatar
AnnieX
Explorer | Level 3
2 years ago

Dropbox Capture always shows previous screenshot

Whenever I put in the shortcut to take a screenshot with dropbox capture (shift+alt+s), it shows me the last screen I'd taken a screenshot from, no matter whether or not I just did a crop of it. It k...
Dropbox Capture
Windows
AnnieX's avatar
AnnieX
Explorer | Level 3

Hello again @Nancy! Unfortunately this fix is very temporary. After about five screenshots, it goes back to doing this whole thing. I don't know if I'd want to have to turn Capture off and on every day to get around it; is there anything else that can be done or an update to it possible at all? Thank you for your time!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey AnnieX, sorry to jump in here, but have you tried reinstalling the Dropbox Capture app since you first noticed this? 

  • AnnieX's avatar
    AnnieX
    Explorer | Level 3
    2 years ago

    Hello!! Sorry it took me so long to respond! After reading this, I tried that yes. It fixes it at first, but same as before, after like the fifth screenshot or so, it starts doing it again.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi AnnieX, thanks for the info. Please could you contact the support team directly for them to investigate this matter in more detail?

      • AnnieX's avatar
        AnnieX
        Explorer | Level 3
        2 years ago

        Sure thing, can do

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