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PDub81's avatar
PDub81
Helpful | Level 6
3 years ago

Dropbox application suddenly not working with Windows 11

Yesterday, I noticed that Dropbox was no longer connected on my laptop running Windows 11.  There is no system tray icon for Dropbox, and clicking on the start menu app icon does nothing at all; same...
Desktop
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  • PDub81's avatar
    PDub81
    3 years ago

    I found the solution by logging out of my Windows 11 user account and downloading Dropbox while logged in on the Visitor account.  I switched back to my user account and was able to open the Dropbox app and link my account.  Very strange.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey PDub81, welcome to the Dropbox Community.

 

Sorry to see you're having trouble with our application.

 

Have you tried the offline installer for Windows to see if that works?

 

Let me know how it goes.

PDub81's avatar
PDub81
Helpful | Level 6
3 years ago

Thank you, Hannah.  I will try it when I get home tonight and report back 😊

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Not a problem, sounds good! 

     

    Let us know how it goes!

    • PDub81's avatar
      PDub81
      Helpful | Level 6
      3 years ago

      The offline installer didn't work.  Same problem as with the other installation.  I click on the Dropbox icon and nothing, and no Dropbox folder visible in the file explorer.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey PDub81, sorry to jump in here! 

         

        Can you try an advanced re-install on your end, and let me know how it goes?

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