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Forum Discussion
Sanar Sadaqa
12 months agoExplorer | Level 3
Dropbox app is not opening after Mac and Dropbox update
i updated dropbox app and updated my mac both to the latest version then after that dropbox app refused to open , i tried deleting it then downloading an older version of the app but it still didn’t ...
- 12 months ago
Yes, please could you try those steps and let me know how it goes.
Sanar Sadaqa
Explorer | Level 3
Jay
12 months agoDropbox Staff
Hi Sanar Sadaqa, could you click the blue link in the second image and then copy/paste the next in your next reply to see why the app isn't loading?
- Sanar Sadaqa12 months agoExplorer | Level 3bn.BUILD_KEY: Dropboxbn.VERSION: 187.4.5691bn.constants.WINDOWS_SHELL_EXT_VERSION: 67bn.is_frozen: Truemachine_id: 2ade8825-d636-5c5c-ae83-fe11b64ac99epid: 16838ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='sanarsadaqa', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Sanar Sadaqa', pw_dir='/Users/sanarsadaqa', pw_shell='/bin/zsh')effective_user_info: pwd.struct_passwd(pw_name='sanarsadaqa', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Sanar Sadaqa', pw_dir='/Users/sanarsadaqa', pw_shell='/bin/zsh')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'sanarsadaqa', '_nsurlstoraged', '_adsklic'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'sanarsadaqa', '_nsurlstoraged', '_adsklic'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/sanarsadaqa'appdata: '/Users/sanarsadaqa/.dropbox/instance1'real_path='/Users/sanarsadaqa/.dropbox/instance1'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20dropbox_path: '/Users/sanarsadaqa/Library/CloudStorage/Dropbox'real_path='/Users/sanarsadaqa/Library/CloudStorage/Dropbox'not foundparent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/v0/j42q39ms3_d720ng0x628_340000gn/T'real_path='/private/var/folders/v0/j42q39ms3_d720ng0x628_340000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "desktop/dropbox/client/main.py", line 5501, in _setup_root_for_accountFile "desktop/dropbox/sync_root/helpers.py", line 547, in get_root_for_accountFile "desktop/dropbox/foundation/futures/basic.py", line 858, in resultFile "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 249, in set_result_or_convert_exceptiondropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/432e3880-7938-4c27-91de-15db8efe5588’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/432e3880-7938-4c27-91de-15db8efe5588’., NSUnderlyingError=0x60000020b6c0 {Error Domain=NSFileProviderErrorDomain Code=-2013 "(null)"}}
- Hannah12 months agoDropbox Staff
Thanks for this error log, Sanar Sadaqa.
Can you close the Dropbox app and then relaunch it from your applications folder, to see if that helps?
- Sanar Sadaqa12 months agoExplorer | Level 3
I tried that and it didn't work , the same error message appeared "couldn't start Dropbox"
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