We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

EcruBlack's avatar
EcruBlack
New member | Level 2
2 years ago

Dropbox app doesn't "register" on new iMac

I'm sorry if this is answered elsewhere, but my searches thus far have been useless. I just (May 2023) set up a new (2021) iMac M1. I have installed the Dropbox app on it like four times, and nothing...
Desktop
Dropbox Basic
Install
Mac
Setting up the apps
  • Walter's avatar
    Walter
    2 years ago

    Hey EcruBlack, sorry to hear you're having issues with this.

     

    Can you please try the offline installer from this page and let me know how it goes?

     

    If you're running an antivirus or firewall on your machine, you could try temporarily disabling them too. 

     

    In any case, please keep me posted.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey EcruBlack, sorry to hear you're having issues with this.

 

Can you please try the offline installer from this page and let me know how it goes?

 

If you're running an antivirus or firewall on your machine, you could try temporarily disabling them too. 

 

In any case, please keep me posted.

  • EcruBlack's avatar
    EcruBlack
    New member | Level 2
    2 years ago

    Yes! Oddly, after I double-clicked the icon and got the message that it was an app from the internet, and then clicked "open" on that, nothing happened. At least not immediately. It was maybe a minute or two before the setup screen popped up. But it's there now, and all is well. Thank you so much!!!!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Glad to hear you're back up and running and thanks for keeping me in the loop too EcruBlack 

       

      See you around the Community and take care! 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!