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Forum Discussion
Dropbox app does not work in Finder (Mac) since iOs Catalina update
I've recently updated my desktop to Catalina since it prompted me that photoshop wouldn't work on my previous operating system. Mojave, I think. Since then, it's caused a bunch of problems including the most frustrating one with Dropbox. It seems that the application goes nowhere and what was once the most convenient method to utilize dropbox in my finder and favorites window goes nowhere when it is clicked. I've deleted the app, restarted and/or shut down computer, resinstalled, removed app from sidebar, logged in and out of the application, etc. When the app in any location is clicked on, it goes nowhere or the window just turns a shade of white in the finder window. Any suggestions?
I don't know what I did but managed somehow to find the actual folder somewhere and dragged that into the side bar. Both of which work perfectly now. So I guess the main thing is to make sure the folder is there rather than the application itself. Everything seems to be in working order. Thanks for your time and patience Walter
- Walter
Dropbox Staff
Hello CBrubeck - welcome to the Community!
I'm not quite sure of the problem's nature, could you elaborate on (or share a screenshot of) this?
CBrubeck wrote:
It seems that the application goes nowhere and what was once the most convenient method to utilize dropbox in my finder and favorites window goes nowhere when it is clicked.
Assuming that you're now running the desktop app, can you please let me know what the app is reporting at the moment so I can have a better look?
Thanks!
I do have file sync enabled and I'll attach a screen shot below for you. Note that the cursor isn't highlighted on the dropbox location but it has indeed been selected at the time. I've also done the same update to my laptop and nothing has changed there, which is odd.
- Walter
I'm sorry, I still don't see the app's status CBrubeck. Nor any syncing icons on your files to be honest.
Can you take a look at the Dropbox icon in your menu bar and see if it is syncing?
When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu. If you do not see this then can you please let me know what the exact message being displayed reads?
If, by any chance, the app's not running, could you relaunch it from your Applications folder and let me know how it goes?
Thanks so much!
