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Forum Discussion

bcgirton's avatar
bcgirton
Helpful | Level 6
2 years ago

Dropbox Android will not automatically upload camera pictures over NordVPN

Today I noticed that Dropbox Android will not automatically upload camera pictures over NordVPN. It claims that I am offline, when I actually have a fast, stable connection to the internet.  Is anyone else experiencing that?  Does anyone know how to fix it?  I'd appreciate hearing about it.

Android
Camera uploads
Mobile
Setting up the apps
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi bcgirton, thanks for bringing this to our attention.

     

    Currently, we're not experiencing any issues with connection to the Dropbox servers.

     

    Could you try connecting to a different VPN server to see if this helps?


    Keep me updated with any progress!

    • mockswede's avatar
      mockswede
      Explorer | Level 3
      2 years ago

      As of May 27th, 2023, Drop Box has not auto updated photo files since I activated the Nord VPN mopile app on my Samsung S22 at the beginning of the month.  Also indicated that I'm OFFLINE with WiFi when I am connected.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey mockswede, sorry to hear you're having issues with this.

         

        Can you let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well?

         

        Have you tried another wifi or doing it via cellular data perhaps? 

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