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Forum Discussion
Desktop Application Will Not Allow Existing Dropbox Folder to Be Used. Error: "The folder already contains a Dropbox directory."
I have been a happy user of Dropbox for years. Until recently . . .
Dropbox recently quit working properly. The latest issue today was that it failed to load the "platform plugin windows." The ...
You should not select the Dropbox folder but the folder you wish Dropbox to be placed in. Then it will be installed in that folder.
If its on a 2nd drive and not in a folder, simply select the Drive in the chooser window.
At least this is what I am thinking based upon your post. I made this same issue at first when trying to move Dropbox all those years ago.
The installer will let you choose the location. It on the last screen before it closes under the advanced settings. Many users myself included think Dropbox was already being installed in the default location at this point in the process but it was still waiting.
I had the same problem with my Mac. I have dropbox on an external drive and for one reason or other it was unlinked
Linking it again resulted in the same helpful scenario others have described. You can't link to your exisiting dropbox folder because that would make sense and be too easy!
My solution worked in my case and I hope it might be helpful to others that are equally challenged in this area.
I changed the name of the exisiting dropbox folder on the drive (I put an ! at the start so it would appear at the top of the file list). Then when I was asked to select a drive to link to I then directed it to this drive.
It created a new folder called dropbox. I paused syncing, renamed the new folder, putting an x at the start of the name (you're getting an idea of my level of skill in this area by now right?)
Then I removed the ! from the correct folder.
Did it instantly put me in the same position as before?
No, but it only did a file list sync. No files were moved.
Do I think dropbox needs a good kick up the whatsit? Absolutely. This is not something that should be a difficulty for paying clients.
Do I think dropbox should be monitoring these forums and providing solutions to clients that pay money for their "service"? No, actually I think they have it right. Be totally hands off. Forget customer service, it's overrated and does not generate revenue. Better to put your efforts into marketing and client acquisition.
What do you think they do all day at dropbox central? Do you think they have any human staff or is it just Siri and some mates? Now don't get me started on Siri.
Hope this helps.
