We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Eric A.5
10 years agoHelpful | Level 5
Desktop Application Will Not Allow Existing Dropbox Folder to Be Used. Error: "The folder already contains a Dropbox directory."
I have been a happy user of Dropbox for years. Until recently . . .
Dropbox recently quit working properly. The latest issue today was that it failed to load the "platform plugin windows." The ...
- 10 years ago
You should not select the Dropbox folder but the folder you wish Dropbox to be placed in. Then it will be installed in that folder.
If its on a 2nd drive and not in a folder, simply select the Drive in the chooser window.
At least this is what I am thinking based upon your post. I made this same issue at first when trying to move Dropbox all those years ago.
The installer will let you choose the location. It on the last screen before it closes under the advanced settings. Many users myself included think Dropbox was already being installed in the default location at this point in the process but it was still waiting.
Eric A.5
10 years agoHelpful | Level 5
Thanks, Tom.
I have tried it both ways.
When I select the drive, it does not allow me to use the Dropbox folder on the drive. It gives me a popup that says there is already a Dropbox folder on the drive. No other options; no way to tell it to use that folder. Just says you can't use the drive.
When I select the Dropbox folder itself, it will accept that, but then creates a new Dropbox folder under my existing Dropbox folder (c: . . . dropbox/dropbox), and starts re-syncing my entire Dropbox as a subfolder of my already-existing Dropbox.
As soon as Dropbox starts, meaning as soon as I sign into the Dropbox application it immediately starts syncing my cloud Dropbox to the default desktop folder (. . . users/name/dropbox). It is not waiting for any instruction.
I don't recall seeing an advanced settings option when I installed the latest .exe file from dropbox.com today, but I think your suggestion is worth pursuing. Maybe I'll uninstall Dropbox tonight and reinstall and see if there is an advanced settings option during the install that will allow me to point to an existing Dropbox. Thanks for the suggestion. I'll let you know what happens.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!