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Forum Discussion

martinchanh's avatar
martinchanh
New member | Level 2
5 years ago

Desktop app problem with new MacOS Big Sur

Anyone upgraded to new MacOS Big Sur Beta version experiencing problem with Dropbox desktop app. App no longer works with the new OS. When trying to open the app, there is a notification message says...
Beta build
Desktop
Error Messages
Mac
Setting up the apps
josued8a's avatar
josued8a
Helpful | Level 5
5 years ago

Running the beta version on MacOS Big Sur under Apple Sillicon is not working yet, even the installer do not finish.

 

I saw on the Activity Monitor the application running 6 processes but doint nothitng and even after a few hours it do not open the application.

 

Dropbox process 5 processes running

Drobox Web Helper 1 process running

DropboxMacUpdate 2 processes running for hours at 98 ~ 100% CPU. 

 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey everyone, thanks for reaching out to us on the Dropbox Community. 

     

    As Rich also mentions, the OS you're running isn't currently a fully tested or supported environment for the Dropbox desktop app. 

     

    As such, we're not able to offer much on this, until it is one of our supported OSes.

     

    You can find more about this, here. 

     

    Let us know if you have any other questions in the meantime, thanks!

  • ingconti's avatar
    ingconti
    Helpful | Level 5
    5 years ago

    the same for me.

     

    Under Silicon DTK does not work.

    I can see mutiple processes (and to be honest a crap of stuff starting..):

     

    from terminal:

     

    /Applications/Dropbox.app/Contents/MacOS/Dropbox

    ..

     

    dropbox: initializing python 3.7.5

    dropbox: load fq extension '/Applications/Dropbox.app/Contents/Frameworks/python-extensions/objc._objc.cpython-37m-darwin.so'.

     

    and MANY more....

     

     

    do its NOT a real program.. a bunch of scripts seems..

     

     

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