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Forum Discussion

Andy Coda's avatar
Andy Coda
Explorer | Level 4
4 years ago

Couldn't start Dropbox permissions error

Hi,   My dropbox app won't open at all anymore. I get a Couldn't Open Dropbox message saying it's usually a permissions error. I've been through my shared folders on the webpage and checked and r...
Desktop
Mac
Setting up the apps
Sync
  • Здравко's avatar
    Здравко
    4 years ago

    Hi again Andy Coda,

    The dummy file you have created seems Ok. That proves the issue is not in your default settings. It appears exactly as has to be. The commands you have executed, as listed, can't be a reason for the issue observed. Still not clear what could be the reason, but let's try fix it by hands. At the beginning what shows the list of troublesome folder? Post the result of:

    ls -al /Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/Versions/A

    Next try fix the problem using following commands:

    sudo chown -R "$USER" /Applications/Dropbox.app
    chmod -R a+r /Applications/Dropbox.app
    chmod -R u+w /Applications/Dropbox.app
    chmod -R go-w /Applications/Dropbox.app

    Execute the first (ls) command again. Is something changed? 🧐

    Hope this helps.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hey christiantuanphong, welcome to our Community and thanks for using Dropbox!

I've merged your message into this thread because the OP had the same experience.

Could you please try an advanced reinstall and let me know how it goes?

Thanks!
christiantuanphong's avatar
christiantuanphong
Explorer | Level 3
4 years ago
Hey Megan,
I tried the advance reinstallation already and it doesn't work
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi christiantuanphong, thanks for your rapid reply! 

    Would you mind if I reached out to your email so we could have a closer look into this?
    • christiantuanphong's avatar
      christiantuanphong
      Explorer | Level 3
      4 years ago
      Hello Megan,
      you still haven't contacted me via mail. Can you please do that so I can use dropbox soon again? My mail is: [email removed as per Community Guidelines]
       
      Thank you in advance.
       
       
      Kind regards,
      Christian
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hi christiantuanphong! 

        Just sent you the email, let me know if you have any questions! 

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