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Forum Discussion
Couldn't start Dropbox permissions error
Hi,
My dropbox app won't open at all anymore. I get a Couldn't Open Dropbox message saying it's usually a permissions error. I've been through my shared folders on the webpage and checked and r...
Hi again Andy Coda,
The dummy file you have created seems Ok. That proves the issue is not in your default settings. It appears exactly as has to be. The commands you have executed, as listed, can't be a reason for the issue observed. Still not clear what could be the reason, but let's try fix it by hands. At the beginning what shows the list of troublesome folder? Post the result of:
ls -al /Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/Versions/A
Next try fix the problem using following commands:
sudo chown -R "$USER" /Applications/Dropbox.app
chmod -R a+r /Applications/Dropbox.app
chmod -R u+w /Applications/Dropbox.app
chmod -R go-w /Applications/Dropbox.appExecute the first (ls) command again. Is something changed? 🧐
Hope this helps.
I've searched the threads and can't find anything recent that doesn't regurgitate "right click on Dropbox icon" type of advice. Dropbox won't start so there is no icon.
Since upgrading my iMac to Big Sur, the same thing is happening every couple of days at least. On start up I get the alert "Couldn't start Dropbox." with the message: "This is usually because of a permissions error. Storing your home folder on a network share can also cause an error."
I already own the folder. I am already an administrator.
The only way round it is to uninstall and reinstall the app. I can't be doing that every day.
Here is the log it tells me to send to support:
bn.BUILD_KEY: Dropbox
bn.VERSION: 119.4.1772
bn.constants.WINDOWS_SHELL_EXT_VERSION: 47
bn.is_frozen: True
machine_id: c5cc0e6c-2be2-553d-8204-7c9039b69b3c
pid: 10167
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='johnmcdonald', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='John McDonald', pw_dir='/Users/johnmcdonald', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='johnmcdonald', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='John McDonald', pw_dir='/Users/johnmcdonald', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'johntemp', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'johntemp', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/johnmcdonald'
appdata: '/Users/johnmcdonald/.dropbox/instance1'
real_path='/Users/johnmcdonald/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/johnmcdonald/Dropbox'
real_path='/Users/johnmcdonald/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100775 uid=501 gid=80
parent mode=0o40775 uid=501 gid=80
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/rb/5c1vt9fd0nj13npx220rs5h00000gn/T'
real_path='/private/var/folders/rb/5c1vt9fd0nj13npx220rs5h00000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 7672, in main_startup
File "dropbox/client/ui/cocoa/uikit.pyc", line 701, in initialize
File "dropbox/client/ui/cocoa/uikit.pyc", line 266, in create_app
File "dropbox/client/ui/cocoa/uikit.pyc", line 242, in static_init
Exception: should not give write permissions to other users for the module, /Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/Versions/A/DropboxCrashpad, loaded by Tungsten
Any help to solve this issue once and for all would be useful.
Thanks
Hi JohnMc_Lpool,
You haven't taken a look on the help center. There is exactly the same case referred at the moment of this post. Follow the solution' steps, pointed there. 😉
Hope this helps.
