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umsachs's avatar
umsachs
Explorer | Level 3
4 years ago

Couldn't Start Dropbox error

on new Mac, installed dropbox, and received this message when trying to connect on desktop   Couldn't start Dropbox   This is usually because of a permissions error..... please contact Dropbox su...
Desktop
Error Messages
Mac
Setting up the apps
  • Walter's avatar
    Walter
    4 years ago
    Hey umsachs, welcome to our Community and thanks for using Dropbox!

    Could you please try an advanced reinstall and let me know how it goes?

    Thanks!
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hey umsachs, welcome to our Community and thanks for using Dropbox!

Could you please try an advanced reinstall and let me know how it goes?

Thanks!
umsachs's avatar
umsachs
Explorer | Level 3
4 years ago

Thanks, that worked perfectly.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    No biggie umsachs - I'm happy to hear you're back up and running again.

    See you around the Community and stay safe! 
    • Haseman's avatar
      Haseman
      New member | Level 2
      4 years ago

      Hey! 

       

      I have the same problems, but this solution didn´t work. What can I do? Thanks!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hey Haseman, sorry to hear about this.

        To resolve this problem, could you please try the following steps:
        1. Click on the Apple icon in the top left hand corner of your screen
        2. Select System Preferences...
        3. Then Security & Privacy
        4. Select the Privacy tab
        5. To make changes, you will need to click on the lock icon, and enter your macOS password
        6. Select Full Disk Access
        7. Check the box beside Dropbox
        8. Select Accessibility
        9. Check the box beside Dropbox
        10. Now please, attempt to restart the Dropbox desktop app.

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