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Forum Discussion

nancystattrans's avatar
nancystattrans
Helpful | Level 6
12 months ago

"Couldn't complete sign in. Please try again." error on desktop app

I've had no problems in the past with my Dropbox App on my PC (basic account), and it was great because I got notifications when a client uploaded something.  For some reason (and it was after I inst...
Desktop
Dropbox Basic
Error Messages
Install
  • nancystattrans's avatar
    nancystattrans
    12 months ago

    Hi Jay and Megan,

    I completely uninstalled Carbonite and Dropbox, rebooted my computer, reinstalled Dropbox, and viola it worked.  I'm going to attempt to reinstall Carbonite again but if it prevents Dropbox from working then Carbonite is the culprit.  Carbonite of course says it has no compatibility issues with any programs, but this might just prove them wrong.  If it doesn't work I'll ask for a refund from Carbonite since I'm a new customer.  Thank you for your help, it's very much appreciated!  Nancy

Ronshere's avatar
Ronshere
Explorer | Level 3

I am trying to reinstall Dropbox.  It mysteriously disappeared today.  I get as far as this screen and nothing  happens. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 months ago

Tried the usual - reboot?

 

Checked all software up to date? 

 

If so tried a reinstall of Dropbox? www.dropbox.com/downloading

  • Ronshere's avatar
    Ronshere
    Explorer | Level 3
    6 months ago

    Hi  Yes I did all of that.  it hangs at that screen. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey Ronshere, sorry to see that you're having this issue.

       

      I moved your thread to an already existing one about the same issue; can you take a look at the troubleshooting steps provided here, to see if any of them are helpful in your case?

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