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Forum Discussion

organik's avatar
organik
Helpful | Level 6
2 years ago

Can't update to file provider version

M2 MacBook Air Sonoma 14.1   Dropbox asks about the update, I start the process.  When it gets to the "give dropbox permissions" part, dropbox already has permissions set, I click OK...dropbox im...
Desktop
Install
Mac
Setting up the apps
upgrades
  • organik's avatar
    organik
    2 years ago
    I realized there was already a Dropbox folder in CloudStorage, so I deleted that and tried the install again. It worked, no crash. Everything working fine now. I know old Dropbox would warn and rename existing folders, this version crashes.
organik's avatar
organik
Helpful | Level 6

Dropbox is located in my home folder.

 

Installed version is 187.2.4544

 

Thanks for your help.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the update, organik.

 

Can you also confirm that Dropbox has full disk access? Is that already done?

  • organik's avatar
    organik
    Helpful | Level 6
    2 years ago

    Dropbox does have full disk access.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the confirmation, organik.

       

      Would you mind switching off the "early releases" option here and then reinstalling the app through this link?

       

      Let me know how it goes.

      • organik's avatar
        organik
        Helpful | Level 6
        2 years ago
        I realized there was already a Dropbox folder in CloudStorage, so I deleted that and tried the install again. It worked, no crash. Everything working fine now. I know old Dropbox would warn and rename existing folders, this version crashes.

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