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Forum Discussion
Can't open/start Dropbox after reinstalling
Hello,
I'm having serious problems reinstalling Dropbox to get myself out of the beta testing. I've managed to reinstall a stable version but now the app refuses to open/start. Please, help. I...
Hi Boo S,
To get out of beta testing, you have to turn your early releases off and reinstall the latest stable release and nothing else! Shouldn't even do any change to your Dropbox folder position by hand (something you have done 🤷). If you want to change the place where Dropbox resides on, you should perform this through Dropbox preferences, so the application would be able find the folder (something not the case now). The simplest thing you can do is get back the folder to the position before you have moved it (i.e. inside folder /Users/boo/Library/CloudStorage) and move to wherever you want after that (once the application works and using the Preferences as I mentioned).
If the above doesn't do the trick for you, try clear out your current settings and set them anew (including linking to your account anew). Don't forget to point the new Dropbox folder position on first launch. Actual clearance can be performed using following command in terminal:
rm -rf ~/.dropbox
Now you can run your application and restore the proper preferences. 😉
Hope this helps.
Hi Boo S,
To get out of beta testing, you have to turn your early releases off and reinstall the latest stable release and nothing else! Shouldn't even do any change to your Dropbox folder position by hand (something you have done 🤷). If you want to change the place where Dropbox resides on, you should perform this through Dropbox preferences, so the application would be able find the folder (something not the case now). The simplest thing you can do is get back the folder to the position before you have moved it (i.e. inside folder /Users/boo/Library/CloudStorage) and move to wherever you want after that (once the application works and using the Preferences as I mentioned).
If the above doesn't do the trick for you, try clear out your current settings and set them anew (including linking to your account anew). Don't forget to point the new Dropbox folder position on first launch. Actual clearance can be performed using following command in terminal:
rm -rf ~/.dropbox
Now you can run your application and restore the proper preferences. 😉
Hope this helps.
Hi @Здравко, thanks so much for your reply. I already deleted the folder and I tried accessing CloudStorage folder (it's automatically hidden file by the system) – but I couldn't access it and the folder looks empty. I can't bring back the Dropbox folder since I've deleted it, is there a way to install the app so that it downloads the file from the Dropbox cloud storage again? Please do advise, thanks so much.
All best,
Boo
The change to the ~/Library/CloudStorage/Dropbox location is already happening for some users not on beta. It is coming to all Mac users on macOS 12.3 or later.
Dropbox Location change to ~/Library/CloudStorage on Macs
The support staff on the Dropbox forums don't seem to be aware of the change.
