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Forum Discussion
Can't login on my phone
Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message....
Solved it myself.
I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.
HI,
I haven't been able to login on phone anymore since months. I tried over and over, tried to remove all data from the app, even removed the app, reboot and reinstall. I switched of the 2fa to make it easier but I keep getting the failure: Unknown error, please contact Dropbox customer support. Yet, there's no customer support lol.
And yes the securityscreen has been checked, I removed all the devices except one so that's not the problem. It used to work verywell on my phone. Anyone got a solution?
Thanks in advance!
Jay
Dropbox Staff
Dropbox StaffHi Unstable_rat, could you try resetting your password and then attempt to login again on your mobile device?
- Did that mutilpe times as well, no solution.
- Rich
Super User II
Unstable_rat wrote:
Did that mutilpe times as well, no solution.If you haven't exceeded your device limit (three), try to uninstall and reinstall the Dropbox app. Restart your phone in between the uninstall and reinstall.
Did that, cleared all data after removing the app and restarted, reinstalled, and still the same.
