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Forum Discussion

SuzyS's avatar
SuzyS
Helpful | Level 5
4 years ago

Can't login on my phone

 Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message....
Android
Error Messages
Install
Mobile
Setting up the apps
  • SuzyS's avatar
    SuzyS
    4 years ago

    Solved it myself.

    I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.

SuzyS's avatar
SuzyS
Helpful | Level 5
4 years ago

Solved it myself.

I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hi SuzyS, thanks for joining the Community!

    This is what I would have suggested as well, uninstalling the existing app, rebooting the device, and re-iinstalling it again.

    I'm glad to hear you were able to resolve it on your device.

    If you need any further assistance in future, please let me know!
    • rssear17's avatar
      rssear17
      Explorer | Level 4
      4 years ago

      I tried this and it still will not allow me to login

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hey rssear17, thanks for nudging us on this thread. 

        Could you try signing in from a different WiFi network or by using your cellular network?

        If you're still having trouble with this, send us a screenshot (without any personal info) of the error message. 

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