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Lacondra's avatar
Lacondra
Explorer | Level 3
2 years ago

Canot open the desktop app on Mac, it's unresponsive.

Hello,   The Mac desktop application, both offline and online (the last three builds and some more) does not start. It allows me to install (donwloading, installing) but when I finish the prog...
Desktop
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Mac
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Lacondra's avatar
Lacondra
Explorer | Level 3

Thanks for the reply.

I did everything you've listed and didn't work

 

I've even created a secondary user account in the OS. It works there, but I cannot use it (AFAIK) as the Cloudstorage folder is inside another user folder.

 

Any ideas?
I'm seeing that other users are having the same issues with no luck at all

 

Thanks

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the additional info, Lacondra and sorry for the delay here.

 

Can you try to just install the app using this link and let me know how it goes?

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