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Forum Discussion
emilialiu
2 years agoHelpful | Level 5
Cannot start Dropbox app on Macbook
Hi,
I installed Dropbox app on Macbook Pro, system Ventura 13.2.1 (22D68), but it cannot start. I have already tried to reinstall it, but still did not work.
And the error file:
bn.BUILD...
- 2 years agoIt mysteriously solved. When I restarted my mac after an update and gave it another try, it suddenly popped out log-in issues which showed that dropbox identified my mac as a new device each time I tried to log in, so I cannot log in due to exceeding the maximum number of devices I was allowed. After I removed my login devices, it finally start.
jcyc1
Explorer | Level 3
Hi! I'm running into the same issue as well and have tried all of the steps in this thread to troubleshoot this issue. I have updated to MacOS Ventura 13.4.1 (22F82). The grey Dropbox Icon no longer pops-up on my menu bar and, while the folder shows up in my finder window, none of my files are syncing and cannot be opened from the folder. I keep getting this same error message with the following text file (see below).
Any help would be greatly appreciated! Please send me an email with directions.
bn.BUILD_KEY: Dropbox
bn.VERSION: 178.4.4811
bn.constants.WINDOWS_SHELL_EXT_VERSION: 62
bn.is_frozen: True
machine_id: 41c55f76-819e-57a5-9f69-5de2f40cb247
pid: 1948
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='jcycheung', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Joey Cheung', pw_dir='/Users/jcycheung', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='jcycheung', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Joey Cheung', pw_dir='/Users/jcycheung', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'jcycheung'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'jcycheung'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/jcycheung'
appdata: '/Users/jcycheung/.dropbox/instance1'
real_path='/Users/jcycheung/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/jcycheung/Library/CloudStorage/Dropbox'
real_path='/Users/jcycheung/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/cf/lg668sld5378jpw7s86ywfm00000gn/T'
real_path='/private/var/folders/cf/lg668sld5378jpw7s86ywfm00000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 830, in wrapper
File "desktop/dropbox/client/main.py", line 6509, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6041, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 5964, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 324, in __init__
File "desktop/dropbox/client/gandalf/legacy.py", line 296, in add_on_changed_callback
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 487, in _update_feature_configs
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_thin_client.py", line 286, in UpdateFeatureConfigForFswRules
File "desktop/dropbox/sync_engine/nucleus/thin_client/fp_client.py", line 236, in __getattr__
dropbox.sync_engine.nucleus.thin_client.exceptions.NucleusConnectionTimeoutError: Nucleus clients are not running. Connection error: Error Domain=com.dropbox.fileprovider.error Code=5 "(null)" UserInfo={NSUnderlyingError=0x60000327dda0 {Error Domain=NSCocoaErrorDomain Code=4097 "Error while sending fetchServicesForItemID:allowRestrictedSources:completionHandler:" UserInfo={NSDebugDescription=Error while sending fetchServicesForItemID:allowRestrictedSources:completionHandler:, NSUnderlyingError=0x60000327f420 {Error Domain=NSCocoaErrorDomain Code=4097 "connection from pid 2214 on anonymousListener or serviceListener" UserInfo={NSDebugDescription=connection from pid 2214 on anonymousListener or serviceListener}}}}}
Hannah
2 years agoDropbox Staff
Thanks for bringing this to our attention, jcyc1.
Can we send you an email, so we can look further into this?
- jcyc12 years agoExplorer | Level 3
Yes please send me an email!
- Nancy2 years agoDropbox Staff
- jcyc12 years agoExplorer | Level 3
Hi Nancy,
I did not receive an email from you -- I did receive a link to a ticket being open but when I clicked on the link it just brings me to this page: https://www.dropbox.com/support/
Please advise on what to do!
Joey
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