We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Burdzy's avatar
Burdzy
Explorer | Level 3
3 months ago

Cannot link my Android phone due to reaching device limit, but I have a paid plan

I have the Plus account with 2TB and unlimited devices. My Android phone says I reached the limit of 3 devices. How do I contact Dropbox support to fix the issue? The page where I can submit the problem does not allow me to type my problem.

 

Actually, Dropbox apps think that my plan is Basic sometimes. I am in a catch-22 situation. I need help to recognize my Plus plan but to get help Dropbox must recognize my Plus status first. I do pay - they collect my money.

Android
Install
Mobile
Setting up the apps
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi Burdzy, thanks for bringing this to our attention.

     

    Are you certain that you're logging into the same account on your phone as you are on your computer?

     

    When you access this page, do you see what plan you're on? How many devices are currently linked to your account?

     

    This will help me to assist further!

    • Burdzy's avatar
      Burdzy
      Explorer | Level 3
      3 months ago

      Hi Jay,

       

      Here are answers to your questions:

      Are you certain that you're logging into the same account on your phone as you are on your computer? Yes. It uses the same email and password. 

       

      When you access this page, do you see what plan you're on? How many devices are currently linked to your account?

       

      Subscriptions
      Dropbox Basic
      Free
      2 GB of storage to help you store and share files.
      Personal Dropbox space
      Using 16.3 GB of 2.01 TB
      Regular files (8.1 GB)Backup (0 bytes)Replay (0 bytes)Shared files (8.2 GB)Unused space (2 TB)

       

      Please note that the page shows rather strange data: I have 2GB allowance but I use 16GB

      of storage(!).

       

      When I click "Home" and then on my picture, I see 

      Your account has 2.01 TB storage
      3 devices connected

       

      I do have Plus. Here is a recent email from Dropbox:

       

      "Hey Krzysztof,

      We hope you've enjoyed being a Dropbox Plus user! Your subscription will renew automatically on October 5, 2024. Keep doing more with Dropbox Plus:

      • Plenty of space for all your stuff
      • Control over who sees shared files and links
      • Peace of mind when devices go missing

      Your subscription will renew on October 5, 2024, and again each year, until you cancel. If you’d like to cancel your subscription, access your account settings. You may also contact support at any time."

       

      Thanks, Chris

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Thanks for the info. Are you able to contact the support team directly on this page?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!