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Forum Discussion

Rui C's avatar
Rui C
Helpful | Level 5
9 months ago

Cannot get Dropbox desktop app to run in MacOS 12.7.3

Dear All,      After trying many options, including advanced reinstall, removal, etc... I can't get the dropbox app to run on my computer (I decided to reinstall, as it was giving me all sort of ...
Desktop
Error Messages
Install
Mac
  • Rui C's avatar
    Rui C
    9 months ago

    Dear Nancy,

       I found a solution: once I started dropbox I had to (very quickly) sign out. Once I did that, and restarted the app, I was able to sign in again and everything worked as it should.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Thanks for posting on our forum, Rui C! 

 

Can you send me a screenshot of the error you’re seeing on your end, when the Dropbox app crashes? 

 

Is the error log you’re seeing something similar to the one showing here? 

 

Keep me posted.

  • Rui C's avatar
    Rui C
    Helpful | Level 5
    9 months ago

    Dear Nancy,

       I found a solution: once I started dropbox I had to (very quickly) sign out. Once I did that, and restarted the app, I was able to sign in again and everything worked as it should.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Glad to hear everything’s sorted now! If you need something else, don’t hesitate to ping me.

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