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FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
6 years ago

Blue Screen of Death on Win10

Good morning. Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
Desktop
Setting up the apps
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  • Daphne's avatar
    Daphne
    5 years ago

    Hey everyone, we have a little update to share with you all!

    We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

    ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

    If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

    Keep us posted with your results!

wildman83's avatar
wildman83
Explorer | Level 4

We have 3 computers in my office running dropbox with symantec.  We have a corporate IT department.  2 of the computers kept crashing getting the BSOD.  1 computer has yet  to crash. The 2 computers that were having trouble crashed within a minute of start up when it started to sync. We found a corupt file in dropbox that was the reason for crashing.  When we tried to open the file it says it was corupt.    To solve we had drop box shut off and deleted the file out of drop box then restarted the computer and dropbox would sync.  Now we are having problems with the file reappearing again not staying deleted.  We deleted old devices that might be causing an issue but the file keeps showing up after we delete.  When that file shows up it tends to cause a BSOD on those 2 computers.  

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey wildman83, thanks for reaching out to us here!

We recently had an update about BSoD with those using Symantec on their devices, when you have a moment, please check out this post here.

For the issue with the reappearing file, can you check the file history of the files to see which device it was added back from?

Let me know what you find!

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