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Forum Discussion
blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc. If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but th...
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
That’s correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isn’t complete, so the ‘invisible fields’ for email and password can be clicked there.
Even after you login and get past the tour page, you’re still going to experience sporadic behavior and syncing, since the underlying problem remains and hasn’t been resolved.
Aside from the above troubleshooting for the VPN etc, I’d personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, there’s little you can do from your end…[This thread is now closed. If you have a similar or new question, you can ask here.]
Using a Windows 7 Home Premium computer operating 64 bit operating system
My drop box app crashed and would not work, even after restarting the computer. I've uninstalled and reinstalled the program with no luck. The issue that I am having it states "waiting to be linked". I've clicked on it multiple times and a new window appears, but it is just a blank white window. The version of dropbox that was installed is
39.4.49.
I don't know what else to do to fix these issues. Any suggestions?
Jimmy
I have Windows 7 Home Premium and I am experiencing this issue. Mine looks the same as Jimmy's. I tried a stable build 15.4.22 which was suggested here: https://www.dropboxforum.com/t5/Installation-and-desktop-app/Blank-SignIn-Dialog/m-p/199481/highlight/true#M41653
The stable build showed the login fields but after trying to sign in, it said I had an old version and had to update. So I did, and saw the fields once with the newest version, but nothing would happen. Closed and re-opend DB and the login fields were gone.
Ouch:
https://www.dropboxforum.com/t5/Installation-and-desktop-app/Blank-SignIn-Dialog/m-p/213296/highlight/true#M43157
The stable build showed the login fields but after trying to sign in, it said I had an old version and had to update. So I did, and saw the fields once with the newest version, but nothing would happen. Closed and re-opend DB and the login fields were gone.
Ouch:
https://www.dropboxforum.com/t5/Installation-and-desktop-app/Blank-SignIn-Dialog/m-p/213296/highlight/true#M43157
