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Forum Discussion
blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc. If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but th...
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
That’s correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isn’t complete, so the ‘invisible fields’ for email and password can be clicked there.
Even after you login and get past the tour page, you’re still going to experience sporadic behavior and syncing, since the underlying problem remains and hasn’t been resolved.
Aside from the above troubleshooting for the VPN etc, I’d personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, there’s little you can do from your end…[This thread is now closed. If you have a similar or new question, you can ask here.]
Zed
Dropbox Staff
Dropbox StaffHello Servontius,
Please try disabling your antivirus , configure your firewall and then go to www.dropbox.com/downloading to refresh the installation on your device.
If you keep experiencing issues, so that our support team can investigate more on this, please go to www.dropbox.com/support and submit a ticket request.
Once you do, please let us know here with the ticket ID so that we can help.
Thank you!
I get the same. I'm using Windows 7. Installation seems to go OK then get a "Set Up Dropbox" screen pop. Screen then gets 2 columns of numbers - possibly files sizes- then sticks.
- Mark
Super User II
And have you done whats been suggested?Should have said. I click on "Click here to sign in and get started". A box "Set Up Dropbox" appears but it stays blank.
- Zed
So that our support team can investigate more on what is causing this issue, please go to www.dropbox.com/support and submit a ticket request.
Once you do, please let us know here with the ticket ID so that we can help.
Thank you!
Yes. Using Windows firewall, Dropbox has full access. Using MSE, have turned that off. Still get same result - a blank screen.
Same here. Windows 7, installation seems to go OK, then the "Set Up Dropbox" screen pop, a few seconds later blank screen and "Not Responding".
Firewall allowing "Dropbox" and "DropboxUpdate": check
Antivirus disabled: check
Please Help!!!!!
I have the exact same problem. Download app of 76mb then trying to create account it goes blank small screen with "not responding". Also windows 7 (professional). Driving me insane....
- MarkAgain, have you done whats been suggested and if so have you then logged a ticket?
Yes, have done as suggested. Log call, post ticket number. Someone then marks it as solved and points me to help screen that contains the stuff I've tried.
I downloaded 15.4.22 and installed it. I get the "Set up dropbox" screen and can enter my username and password. I can't get any further as it is an out of date version. I do as suggested and download and install 20.4.19 and I get a blank "Set up dropbox" screen. No settings, firewall or antivirus, have changed between trying the 2 versions. Sort of suggests it isn't my laptop that's the problem.
When is Dropbox going to fix this Blank Sign Up Screen issue? It is October 2017 and I am another business customer that is about to cancel our Dropbox program.
Hi! I just had the same problem with windows 10 and tried every trick and tip shared on this platform.
The miracle happened when I logged in to dropbox on Internet Explorer instead of Chrome and searched for the button 'install' in my setting. (tried thensame step with chrome before, didn't do sh*it) but with IE I was suddenly logged in onto the laptop as well (maybe bc EI is 'preinstalled?' (didn't have to use the blank screen) and it started to sync.
Hopefully it works for some peope too!
