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Forum Discussion
blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc. If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but th...
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
That’s correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isn’t complete, so the ‘invisible fields’ for email and password can be clicked there.
Even after you login and get past the tour page, you’re still going to experience sporadic behavior and syncing, since the underlying problem remains and hasn’t been resolved.
Aside from the above troubleshooting for the VPN etc, I’d personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, there’s little you can do from your end…[This thread is now closed. If you have a similar or new question, you can ask here.]
Having the Same issues on a Windows 7 machine.
Have done the following to no Avail:
- uninstalled dropbox
- installed various versions, and beta builds.
- managed to insert loging credentials on build 15.4.22 but it advised it as an old version, I need to upgrade.
- uninstalled all anti virus
- turned off windows firewall
- wiped the machine clean and reinstalled windows to have a clean registry
- logged a ticket with support staff which gave me a generic reply which yielded no results. ticket 5513270
- used another internet connect to ensure there is no blocking of SSL
- no proxies are used
- no VPN is used
i am too scared to unlink the dropbox on another machine, as i fear to have the same issue.
Can Dropbox please perioritize this issue?
I can confirm this problem and the only solution seems to type username and (tab) password blindly. It works after that but the notification screen stays the same kind of black. Another solution to use a previous version -15.4.22- came with the "right" (white) screen but then failed to connect because I was using an old version (duh). I hope this will be solved soon.
