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Forum Discussion
blank login screen with dropbox app on windows 7 pc
Hi. I'v having issues with logging into an existing dropbox account on a windows 7 pc. If i roll back to version 15.4.22 I can see the login and I am able to enter my userid and password but th...
Hi dhfernz, bocceman, bluerandy
Let's go through some troubleshooting steps together about this issue.
1) Please disable your antivirus software.
Please ensure steps were followed for the configuration of your firewall and double check that the domains listed here have been allowed.
2) Please install the newest version of Dropbox with your antivirus turned off.
3) If you are using a remote connection or a virtual machine:
- Ensure the host attempting to view Dropbox is configured for 32 bit colour
- Try logging in on the actual machine rather than through a remote session
4) If none of the above won't fix this and the issue persists, please reach out to our support team so they can investigate and help.Thank you!
That’s correct, this is because the login screen for the Dropbox desktop application emulates a browser to render the page.
If the page is blank, then as has been mentioned, a proxy, VPN, firewall, security software, or even ISP/router settings are blocking or restricting connections to Dropbox servers.
Despite that, in some cases the block isn’t complete, so the ‘invisible fields’ for email and password can be clicked there.
Even after you login and get past the tour page, you’re still going to experience sporadic behavior and syncing, since the underlying problem remains and hasn’t been resolved.
Aside from the above troubleshooting for the VPN etc, I’d personally check out your router, since most modern ones have firewalls built into there and could be logging these requests and blocking them.
Try rebooting your router, updating its firmware, or resetting it to factory defaults, after making a note of your broadband username and password.
Other matters to consider are ISP issues, which you would need to check with them since if the connection is affected before your router receives it, there’s little you can do from your end…[This thread is now closed. If you have a similar or new question, you can ask here.]
When I try to activate the Windows app (on Win 7), I get a blank dialog box. I have uninstalled and reinstalled Dropbox twice on this machine with no joy. This used to work fine until about two weeks ago (Windows update?). Does anyone have any ideas on how to resolve this?
Thank you for your time and help.
Mark
Super User II
Super User IIGo to https://www.dropboxforum.com/t5/Beta-testers/ct-p/101003000 and download a version in the 15.4.x series. That should work
Mark wrote:
Go to https://www.dropboxforum.com/t5/Beta-testers/ct-p/101003000 and download a version in the 15.4.x series. That should workIt did not work: Got the error message "this is not a current version of Dropbox" and was directed to download the latest version. In addition to wasting time installing this old version, I have installed the 'latest version' 10 times today, rebooted many times, reset TCP/IP connections, Tried downloading the installation file to my computer to download offline. I still cannot link my computer to my dropbox account because the Set Up Drop Box dialog box is blank.
If I click all over that blank box, the 'reset password' window comes up in a browser, but that's not what I needed.
And yes, my graphics card driver is up to date, I just spent 2 hours finding that out.
I have this issue also in Win7 too. I tried with this solution, but got the exact same response. Graphics cards working propperly.
Is there anything else we could try?
Thanks!
- Same issue here windows 7. fresh install . when i tried to setup drop box a blank screen
