We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

PabJ's avatar
PabJ
Helpful | Level 5
2 years ago

Backup of External Drive

I set Dropbox to back up my external drive and it did.

 

But then after I rebooted the computer, it seems to stop updating. I checked the latest backup date, it is still the date before the reboot (a few days ago). And, the backup status said "unplugged" despite my drive being plugged in and working perfectly. How do I fix the problem?

 

Thanks.

Dropbox Backup
  • PabJ's avatar
    PabJ
    2 years ago

    Hi @Walter and @Megan. I unplugged and re-plugged the drive, which seemed to have triggered the backup again. I wonder why I have to do this each time I reboot.

     

    Thanks.

    Pab

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey PabJ, sorry to hear about this.

     

    Could you please try unplugging the drive, rebooting your computer and re-plugging the drive anew?

     

    Let me know how it goes!

    • PabJ's avatar
      PabJ
      Helpful | Level 5
      2 years ago

      Hi @Walter. I'm remote so I can't physically unplug the drive now. I can try next week but I wonder if it will be like this every time I reboot my computer. I travel a lot and I need my remote desktop to function as expected.

       

      Thanks.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi PabJ, take as much time as you need to test this out, and respond back to me to let me know. 

         

        I hear your worries, and we'll try to tackle this issue for you, and locate why this must be happening. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!