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PabJ's avatar
PabJ
Helpful | Level 5
2 years ago

Backup of External Drive

I set Dropbox to back up my external drive and it did.   But then after I rebooted the computer, it seems to stop updating. I checked the latest backup date, it is still the date before the reboot ...
Dropbox Backup
  • PabJ's avatar
    PabJ
    2 years ago

    Hi @Walter and @Megan. I unplugged and re-plugged the drive, which seemed to have triggered the backup again. I wonder why I have to do this each time I reboot.

     

    Thanks.

    Pab

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey PabJ, sorry to hear about this.

 

Could you please try unplugging the drive, rebooting your computer and re-plugging the drive anew?

 

Let me know how it goes!

PabJ's avatar
PabJ
Helpful | Level 5
2 years ago

Hi @Walter. I'm remote so I can't physically unplug the drive now. I can try next week but I wonder if it will be like this every time I reboot my computer. I travel a lot and I need my remote desktop to function as expected.

 

Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi PabJ, take as much time as you need to test this out, and respond back to me to let me know. 

     

    I hear your worries, and we'll try to tackle this issue for you, and locate why this must be happening. 

    • PabJ's avatar
      PabJ
      Helpful | Level 5
      2 years ago

      Hi @Walter and @Megan. I unplugged and re-plugged the drive, which seemed to have triggered the backup again. I wonder why I have to do this each time I reboot.

       

      Thanks.

      Pab

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