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Forum Discussion
Backed up files disappeared from my laptop but are visible on the website
Hi
I have my documents on my laptop synced to Dropbox and I went on my Files on my laptop before and all my documents had disappeared. I went on Dropbox and it showed I have a new backup location i...
Megan
Dropbox Staff
Dropbox StaffThanks for the screenshot Rivkah !
Can you also share with me the syncing status and app version of your Dropbox app?
Just to check if the app is up and running, and syncing properly as it should. When you open your Dropbox folder, there is no sign of your PC2 folder there, right?
Is this the syncing status? Im not sure I did that correctly
On my laptop there is a PC2 folder but it only has downloads in.
When I go on my dropbox this is what I see, if I click on PC, which is where my documents used to be there is nothing there except one folder, and if I click on PC2 it shows only my downloads. I can only get to all my other folders if I click on the words "new location" does that make sense?
Do you know how I can fix it?
- Megan
Hey @Rivkah, is it possible that you enabled Dropbox Backup in a different, second device or a different user profile?
I'd also love to have a screenshot from the app's preferences, under Backups and what you see when you click "Manage Backups".
Hi,
I think my dropbox is still activated on my old laptop which my sister used so maybe she pressed something? Is there a way to delete dropbox from that laptop without deleting it for me?
I attached the screenshot below.
- Megan
Hey Rivkah , thanks for the heads up!
I thought this might be the culprit there. You can delete the backup in your sister's device, using this page online.
If you press delete, then you should be able to delete your backup by unlinking the device from your Dropbox account.
If you have any questions, let me know!
