We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

slr1's avatar
slr1
New member | Level 2
2 years ago

app won't stay open or download from app store

First, when I tried to open the app on my iphone, it opened but then closed down immediately. Checked for update...didn't need it. Tried rebooting phone....still not working. Deleted app...tried to reinstall on my phone....I get the endless circle and then it stops trying. HELP!

Install
Mobile
  • Rich's avatar
    Rich
    2 years ago
    slr1 wrote:

    Tried rebooting phone....still not working. Deleted app...tried to reinstall on my phone....

    Did you reboot the phone after you uninstalled the app and before you tried to reinstall it? Also, is your phone on at least iOS 13.1 or later?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    slr1 wrote:

    Tried rebooting phone....still not working. Deleted app...tried to reinstall on my phone....

    Did you reboot the phone after you uninstalled the app and before you tried to reinstall it? Also, is your phone on at least iOS 13.1 or later?

    • slr1's avatar
      slr1
      New member | Level 2
      2 years ago

      Yes, I rebooted phone before trying to reinstall. iOS is 16.3.1. As I was writing this, I just tried re-installing again and it worked! Thanks for your willingness to help 🙂

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!