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Forum Discussion
Account Downgraded and can't make files online-only
I keep getting a message every 15 seconds telling me: "Acount downgraded. Files can no longer be made online-only". All of my desktop icons flash periodically, too, as if they are resetting, and so d...
Megan
Dropbox Staff
Dropbox StaffHi Glen H.5, let's jump right into this!
In regards to the first thing you mentioned about turning your files online-only, could you check your account's plan, and let me know more?
It sounds like your account might have been downgraded from a paid plan, which would justify the message you're seeing.
As for the 'starting' syncing status of the app, how long has it been like that? Have you tried signing out of the app, then back in?
Let me know more!
Greetings!
I have same issues, Account downgraded. Files can no longer be made online-only"
when i try to login to account it's says your account is disabled. any idea what's happening?
- Megan
Hi neksocialmedia, let's jump right into this!
Were you part of a Dropbox Business team, before this happened? Is it possible that if you were part of a team, the admin removed you from it?
When did this start happening, and have you received any Dropbox emails informing you about your account?
Let me know more, and we'll take it from there!
