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Glen H.5's avatar
Glen H.5
Explorer | Level 3
2 years ago

Account Downgraded and can't make files online-only

I keep getting a message every 15 seconds telling me: "Acount downgraded. Files can no longer be made online-only". All of my desktop icons flash periodically, too, as if they are resetting, and so d...
Desktop
downgrade
Dropbox Basic
Error Messages
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Glen H.5, let's jump right into this! 

 

In regards to the first thing you mentioned about turning your files online-only, could you check your account's plan, and let me know more? 

 

It sounds like your account might have been downgraded from a paid plan, which would justify the message you're seeing. 

 

As for the 'starting' syncing status of the app, how long has it been like that? Have you tried signing out of the app, then back in?

 

Let me know more! 

Glen H.5's avatar
Glen H.5
Explorer | Level 3
2 years ago

Just noticed your suggestion to sign out. When I tried to reinstall, it asks me to sign in. That makes sense since I am reinstalling after I remove it from the computer, right?? There shouldn't be a memory of signing in after that action is taken, I would think.

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