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Forum Discussion
Account Downgraded and can't make files online-only
I keep getting a message every 15 seconds telling me: "Acount downgraded. Files can no longer be made online-only". All of my desktop icons flash periodically, too, as if they are resetting, and so d...
Megan
Dropbox Staff
Dropbox StaffHi Glen H.5, let's jump right into this!
In regards to the first thing you mentioned about turning your files online-only, could you check your account's plan, and let me know more?
It sounds like your account might have been downgraded from a paid plan, which would justify the message you're seeing.
As for the 'starting' syncing status of the app, how long has it been like that? Have you tried signing out of the app, then back in?
Let me know more!
I have uninstalled Dropbox twice now from my notebook computer and reinstalled each time. But each time, when it reaches the set up stage, it just stalls. I waited 20 minutes each time before giving up.
I have the Basic Dropbox account now. I had it for a long time, then paid for the Pro account, and a few months ago I changed back to Basic because I couldn't afford it. There is still plenty of memory left, so it's not full.
I see Dropbox in my file manager on an iPad and a second computer. It works just fine without any error messages there. I even see the icon in my toolbox there, but not on the notebook computer.
I thought I should attempt an advanced installation now. Waiting to hear a reply first.
- Hannah
Hey Glen H.5, sorry to jump in here.
Did the Dropbox app just stay stuck on "Starting" each time you uninstalled and reinstalled it?
Or does it stall before even finishing installing?
What do you see when you hover over the Dropbox icon in your system tray?
Do you perhaps have any security apps/programs such as an antivirus, VPN, firewall, that might be causing problems with the Dropbox app?
It downloads the app, and a window opens with the title Starting Setup. An animated icon moves constantly, but after 20 minutes, I gave up on it ever completing.
Hovering over the Dropbox item is not always possible because it's not always there. When it is, it just says "starting..." and the current version (which is the same version that displays on my other devices. Those say "up to date".
I don't know what VPN is, so I probably don't have it, but yes, of course I have security installed. Maybe I'll try pausing that before I try the advanced installation mode. Thanks. You'd think the installation process would suggest doing that, though.
