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Forum Discussion
"Your dropbox is full" but it isn't
On Mac air with newest OS. I uninstalled the app, checked the hard drive, restarted the computer, barked at the moon, clapped twice and prayed to allah. The problem remains.
I refuse to pay to upgrade. I cannot sync additional files.
Hi Paul!
When you join a shared folder, that folder now resides in your Dropbox too and therefore takes up space.
Your Dropbox quota is calculated based on the total contents of your Dropbox, which includes shared folders. A Dropbox account can't sync more than its quota, so a 2 GB account can't sync more than 2 GB, including the space taken up by shared folders. Because every member of a shared folder can add and modify the files in the shared folder, the shared folder takes up space in each member's account. This policy exists to prevent people from giving themselves unlimited space by stacking Basic accounts and shared folders.
If you need a little more space, you can visit the following pages on our website to see how you can earn bonus space:
- Earn bonus space by learning about Dropbox: https://www.dropbox.com/gs
- Earn bonus space by referring people to Dropbox: https://www.dropbox.com/referrals
- Earn bonus space by telling people about Dropbox: https://www.dropbox.com/freeThanks,
Dom
this is all complete b.s. Dropbox does not work. I will be sure to spread the word.
- Rich
Super User II
Is there going to be any response to this from Dropbox?
Have you contacted them yet? This is primarily a user-supported forum. While a Dropboxer does reply on occasion, most of the help received here comes from others users that volunteer their time. To get a response from Dropbox you need to open a ticket.
Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.comReplies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
Apologies, I was under the impression that Dropbox used the forum to resolve customer problems. I'll open a support ticket.
Rich they don't respond. I've been waiting a year.
Everytime I start Windows (and by extension Dropbox) I get a message that my dropbox is full. My dropbox is not full and the app itself says I'm using just under 6% of my available 2 GB. This message appears even after permanently deleting deleted files. In addition my other PC with the app does not recieve the message. A reinstall of Dropbox did not fix the issue. Is there a fix other than deleting dropbox?
Hello everybody,
I have a problem with my Dropbox Account: it is complaining, that I've used up all my storage even though I have barely any files there. By now, I have remove every file out of my dropbox folder (on several devices), I have removed every device from synching, within the cloud storage I have (permanently) deleted every file in "all files" and most files in "shared" -- there are about 37mb of files left in "shared" (that i cant download and deleten and then permanently delete bc dropbox won't let me download them due to "not enough storage space"). Under "Plan" it says that there are 2.4GB of normal files, but there aren't any files. So my question is: how do I delete files I can't see and how do I create some space in my Dropbox?
- My storage limit is full (files on dropbox are of 14.8 GB, as per the account) but there is only 5.9 GB files in my dropbox folder. I have also checked the shared folder or files. I don't think that is an issue.
- Rich
puneetmishra wrote:
My storage limit is full (files on dropbox are of 14.8 GB, as per the account) but there is only 5.9 GB files in my dropbox folder.Do you have any backups enabled? Check your Backups page.
Hi my dropbox says "Your Personal Dropbox account is full" but it isn't. When looking at how the storage is divided it says the regular files take up 26GB of my account. Whether I look at "files" on dropbox.com or in the dropbox file on my desktop, it only shows 4 tiny excel files. How can I find the regular files that are filling up my space? Or is this just a bug? Is there anyway to contact dropbox directly? Have been at this for hour hours and I can't find a solution, or even what's causing the problem.
- Rich
on4 wrote:
Hi my dropbox says "Your Personal Dropbox account is full" but it isn't.
You likely have the backup feature enabled. Check your Backups page.
