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Forum Discussion
"Your dropbox is full" but it isn't
On Mac air with newest OS. I uninstalled the app, checked the hard drive, restarted the computer, barked at the moon, clapped twice and prayed to allah. The problem remains.
I refuse to pay to upg...
Hi Paul!
When you join a shared folder, that folder now resides in your Dropbox too and therefore takes up space.
Your Dropbox quota is calculated based on the total contents of your Dropbox, which includes shared folders. A Dropbox account can't sync more than its quota, so a 2 GB account can't sync more than 2 GB, including the space taken up by shared folders. Because every member of a shared folder can add and modify the files in the shared folder, the shared folder takes up space in each member's account. This policy exists to prevent people from giving themselves unlimited space by stacking Basic accounts and shared folders.
If you need a little more space, you can visit the following pages on our website to see how you can earn bonus space:
- Earn bonus space by learning about Dropbox: https://www.dropbox.com/gs
- Earn bonus space by referring people to Dropbox: https://www.dropbox.com/referrals
- Earn bonus space by telling people about Dropbox: https://www.dropbox.com/freeThanks,
Dom
Hello everybody,
I have a problem with my Dropbox Account: it is complaining, that I've used up all my storage even though I have barely any files there. By now, I have remove every file out of my dropbox folder (on several devices), I have removed every device from synching, within the cloud storage I have (permanently) deleted every file in "all files" and most files in "shared" -- there are about 37mb of files left in "shared" (that i cant download and deleten and then permanently delete bc dropbox won't let me download them due to "not enough storage space"). Under "Plan" it says that there are 2.4GB of normal files, but there aren't any files. So my question is: how do I delete files I can't see and how do I create some space in my Dropbox?
