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Forum Discussion
"Your dropbox is full" but it isn't
On Mac air with newest OS. I uninstalled the app, checked the hard drive, restarted the computer, barked at the moon, clapped twice and prayed to allah. The problem remains.
I refuse to pay to upg...
Hi Paul!
When you join a shared folder, that folder now resides in your Dropbox too and therefore takes up space.
Your Dropbox quota is calculated based on the total contents of your Dropbox, which includes shared folders. A Dropbox account can't sync more than its quota, so a 2 GB account can't sync more than 2 GB, including the space taken up by shared folders. Because every member of a shared folder can add and modify the files in the shared folder, the shared folder takes up space in each member's account. This policy exists to prevent people from giving themselves unlimited space by stacking Basic accounts and shared folders.
If you need a little more space, you can visit the following pages on our website to see how you can earn bonus space:
- Earn bonus space by learning about Dropbox: https://www.dropbox.com/gs
- Earn bonus space by referring people to Dropbox: https://www.dropbox.com/referrals
- Earn bonus space by telling people about Dropbox: https://www.dropbox.com/freeThanks,
Dom
OK so I have used 891mb of my 2.2gb allowance. This is what it says in my account settings tab, the drop down bit of my profile tab and all the files, including in shared folders on the drop box home page match what is in my dropbox on my desktop. However, as you can see from the screen grabs,
the desktop folder size does not tally with the size on the website. However, it is still only 935.7MB.
My drop box was (and still is) saying I am full. The transcripts folder in the screen grab is no longer in existence, as I have left that team/group thing but it is still saying I am full. I have quit the app, signed out of drop box and signed back in again.
Is there anything that can be done? I'm waiting on some more files to work on in the next day or two and it is really holding me up.
