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Forum Discussion

Konsider's avatar
Konsider
Helpful | Level 5
3 years ago

Why is Free Storage Space Removed by Dropbox?

I've been reading through some community posts, and a few people have said similar to the following: They have a free account, have storage of over 20GB, but Dropbox has messaged them to say the spa...
Account Settings
Quota
Referrals
Space and storage
  • Jay's avatar
    Jay
    2 years ago

    Hi RRRarchit, when was the last time you accessed your account? If you're not seeing the referrals on this page, then it means that this specific account never had them, which would indicate that either there was another account, or the original account was deleted and recreated later under the same email.

     

    manngroup, how large is the shared folder you're trying to add to your account? Is it possible that it's greater than your available free quota? 

ARACHNA's avatar
ARACHNA
New member | Level 2
2 years ago

I just lost my storage. I didn't get a warning. I am down to 2 gb. I have been reorganising on a new computer so my have loaded to cloud cpu but have been exemplary member for as long as dropbox has existed.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi ARACHNA!

     

    As a first step, can you please upload a screenshot of what you see on this page?

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